Terms & Conditions

1. Goods & Services Offered

IEQ5 Limited offers (but not limited to) the following goods & services to our clients:

1. Technology consulting: on-premise, cloud, hosted, remote, servers, web servers, support, etc.
2. Web Design: design of websites and associated programming, usability testing & graphics design services.
3. Social Media Management, including but not limited to google searches, blog posts, twitter, facebook, instagram, tiktok, and other online and app based services.
4. Application Design: design of custom applications for windows, linux, mac, iOS and Android operating systems.
5. Business Expansion services in the United Kingdom and European Union, including but not limited to, assistance with legal, financial, and real estate matters through our network of trusted providers.

2. Transaction Currency

IEQ5 Limited to place transactions for services rendered in the following currencies:

1. British Pound
2. Euro
3. Swiss Franc
4. United States Dollar

3. Customer Service

IEQ5 Limited can be contacted for all customer service enquiries:

1. By telephone: +44-20-3670-9901
2. By email: hello@ieq5.eu
3. By website: www.ieq5.eu
4. By Post: IEQ5 Limited, 20-22 Wenlock Road, London, N1 7GU, England, United Kingdom

4. Returns & Refunds

IEQ5 Limited will issue returns and refunds for applicable covered items within 30 days. Requests for return/refund can be made by contacting us at:

1. By telephone: +44-20-3670-9901
2. By email: hello@ieq5.eu

5. Payment Processing Security

IEQ5 Limited agrees to keep all payments processed in accordance with relevant security standards and policies. Any issues with payment security can be addressed to:

1. By telephone: +44-20-3670-9901
2. By email: hello@ieq5.eu

Website Terms & Conditions

1.      Website Terms & Conditions

This website is provided by IEQ5 Limited, a limited liability company, registered in England and Wales, whose registered office is at 20-22 Wenlock Road, London, N1 7GU.

2.      Disclaimer

This website provides general information about IEQ5 Limited. IEQ5 assumes no responsibility for the information contained on this website and to the maximum extent permitted by law we disclaim all liability in respect of such information.

This website may contains links to other websites provided by third parties. IEQ5 is not responsible for the content of such other websites and disclaims all liability in respect of such websites and any content thereon to the maximum extent permitted by law.

3.       Copyright and reproduction notices

Unless otherwise stated, we own the copyright and other intellectual property rights in this website and all material published on it. All our rights are reserved. Reproduction or use of the content of this website (in part or in whole) is only permitted in accordance with the license terms below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable.

You may save and print copies of extracts from this website in hard copy for your personal use or the use of others within your organisation.

If you wish to reproduce or use information from this website beyond the terms of this license, please contact us for express consent. You can do this by addressing your request to hello@ieq5.eu

4.       General

IEQ5 reserves the right to vary or amend these terms and conditions from time to time and any such variations or amendments shall take effect upon posting to this website. Accordingly, we recommend that you revisit these terms and conditions on a regular basis. A person who is not a party to these terms and conditions may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999. Any claim or dispute arising between you and IEQ5 in relation to this website shall be governed by English law and you submit to the exclusive jurisdiction of the English courts.

5.       Additional Information

If you have any questions in relations to this policy or this website, please submit your query to hello@ieq5.eu

Website Cookies

1. What is a cookie?

Cookies are small data files that many internet sites automatically download to a user's computer, phone or tablet. They are primarily used in helping websites recognise a user that has visited the website previously such as simplifying the logging on process for registered users. They can store account and password information. Most web browsers automatically accept cookies. Our website uses cookies so that we can improve our site and better service your return visits.

For more information about cookies, including how to set your internet browser to reject cookies, please go to ICO - Cookies.

2. What cookies does our website use?

1. Strictly Necessary Cookies: Strictly necessary cookies are essential for us to provide you with the services you request on our website and so that we can comply with legal obligations such as our security obligations under data protection law. These cookies are always active on the website and we use them for reasons such as to monitor the health of the website, recognise you and your preferences on return visits, and present the website information in the format that is appropriate to the type of device you are using.
2. Analytics Cookies: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone and includes items such as the number of visitors to the website, where visitors have come to the website from, and the pages they visited. Our website uses cookies to improve user experience and help us see what is popular.

3. Cookies Consent

1. We ask you for your consent to use cookies when you first visit our website.

4. Contact Us

5. If you have any questions about how we use cookies on our website please contact us at hello@ieq5.eu

Data Protection Policy

1. Data protection principles

IEQ5 Limited is committed to processing data in accordance with its responsibilities under the GDPR & applicable United Kingdom and European Union privacy laws and regulations..

Article 5 of the GDPR requires that personal data shall be:

1. processed lawfully, fairly and in a transparent manner in relation to individuals;
2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

2. General provisions

1. This policy applies to all personal data processed by IEQ5 Limited.
2. The designated Chief Privacy Officer shall take responsibility for IEQ5 Limited’s ongoing compliance with this policy.
3. This policy shall be reviewed at least annually.
4. IEQ5 Limited shall register with the Information Commissioner’s Office as an organisation that processes personal data if required by applicable laws.

3. Lawful, fair and transparent processing

1. To ensure its processing of data is lawful, fair and transparent, IEQ5 Limited shall maintain a Register of Systems.
2. The Register of Systems shall be reviewed at least annually.
3. Individuals have the right to access their personal data and any such requests made to the IEQ5 Limited shall be dealt with in a timely manner.

4. Lawful purposes

1. All data processed by IEQ5 Limited must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests).
2. IEQ5 Limited shall note the appropriate lawful basis in the Register of Systems.
3. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
4. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in IEQ5 Limited’s systems.

5. Data minimisation

1. IEQ5 Limited shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

6. Accuracy

1. IEQ5 Limited shall take reasonable steps to ensure personal data is accurate.
2. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.

7. Archiving / removal

1. To ensure that personal data is kept for no longer than necessary, IEQ5 Limited shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
2. The archiving policy shall consider what data should/must be retained, for how long, and why.

8. Security

1. IEQ5 Limited shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
2. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
3. When personal data is deleted this should be done safely such that the data is irrecoverable.
4. Appropriate back-up and disaster recovery solutions shall be in place.

9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, IEQ5 Limited shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO.